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Frequently Asked Questions

Below are answers to the most common questions. If you need further assistance, feel free to contact us.

Orders & Payments

Simply browse our collection, select your size, and click Add to Cart. Proceed to checkout and follow the instructions to complete your purchase securely.

We accept:
• UPI, Debit/Credit Cards, Net Banking
• Wallets (Paytm, PhonePe, etc.)
• Cash on Delivery (COD) in select locations

All payments are securely processed via Razorpay.

Yes, orders can be cancelled before they are shipped. Please contact us immediately for assistance.
Shipping & Delivery

Yes. Most Ivoric orders are delivered with Open Box Delivery, allowing you to inspect the product at delivery for any damage or issues.

We offer free shipping on all prepaid orders above ₹499. Shipping charges, if any, will be shown at checkout.

Orders are typically delivered within 5–10 business days across India. Delivery times may vary based on location.
Returns & Refunds

Yes, if you’re not satisfied or there’s a size issue, you may return the product within 7 days, provided:
• It is unused, unwashed, in original condition
• The Ivoric return seal is intact
• Return is raised via our website or support team

1. Log in to your account
2. Go to My Orders → select order → click Request Return
3. Or contact us directly at hello@ivoric.in

Refunds are processed within 7–10 business days to the original payment method. For COD orders, refund is via bank transfer.
Sizing & Fit

Refer to our Size Guide for measurements and fit advice. If in doubt, contact our team for assistance.

We currently do not offer direct exchanges. You can return the item (if eligible) and place a new order.
IVORIC Club Membership

A premium membership offering early access to new drops, exclusive offers, and more. It’s free to join.

Sign up via our website using your email and phone number. You’ll receive member benefits right in your inbox.

Still have questions? Contact us at hello@ivoric.in or +91-7905150529 — we’re happy to assist.