Delete Your Account

Option 1: delete it yourself (fastest)

1. Log in to your account on ivoric.in or in the Ivoric app.
2. Open My Account and go to Profile.
3. Scroll to Deactivate or delete your account, choose Delete and confirm.

Your account is locked straight away and you are logged out everywhere. We then erase your data after a quick check (usually within a few days, and always within 30 days). Changed your mind? Write to us before it is erased and we will restore it.

Option 2: cannot log in?

Email hello@ivoric.in with the subject Delete my Ivoric account, from the email address (or tell us the phone number) on the account. We will confirm it is you and delete the account within 30 days. Please do not send passwords, card numbers or ID documents.

What we erase

• Your profile, login details and saved addresses
• Wishlist, saved-for-later items and cart
• Reviews, support tickets and contact-form messages
• Newsletter and WhatsApp/email marketing contacts
• Club Ivy+ points and tier. These cannot be brought back after deletion, so spend them first if you can.

What we keep, and why

• Order, GST and invoice records, for up to 8 years, because tax and company law require it. Your name, phone, email and address are wiped from these orders.
• A masked record of the deletion (your initials, a masked email and the last 4 digits of the phone) as proof that we honoured your request.

Good to know

• We cannot delete an account while an order, cancellation or return is still in progress. Once it is closed, send the request again.
• Just want a break? Choose Deactivate instead. Nothing is deleted, and logging in again switches the account back on.
• Anything we are required to keep, or that you ask us not to erase, is handled as set out in our Privacy Policy.

Questions? Write to hello@ivoric.in. Unresolved complaints go to our Grievance Officer.