Returns & Refunds

Open Box Delivery – Inspect Before You Accept

Most Ivoric orders include Open Box Delivery to ensure:

• Correct product is delivered (style, color, size)
• Item is free from damage or defects

Inspect the item at the time of delivery. If something is wrong, refuse it or tell us (see “Wrong, damaged or defective item” below). Accepting delivery does not take away your right to return within the return window.

Return Eligibility

• Unused, unwashed, and in original condition
• Tags, labels, and Ivoric Return Seal intact
• Return raised within 7 days of delivery — extended to 10 days for Club Ivy+ Signature members and 15 days for Black members

No returns for worn, damaged, or tampered products. See Club Ivy+ for tier benefits.

How to Request a Return

1. Login at www.ivoric.in
2. Go to My Orders
3. Click Request Return with reason + images
4. Wait for confirmation via email or call

Or email us at hello@ivoric.in

Return Pickup & Shipping

We offer reverse pickup in select areas. Returns are free — no return shipping charge. If pickup is not available at your pincode, we will tell you how to send it back and cover the cost.

Refund Process

• Refund goes back to the original payment method (UPI, card or net banking)
• Once we start it, it reaches you in 5–7 business days, depending on your bank
• For returns, we start the refund after the parcel reaches our warehouse and passes a quick check
• We confirm by WhatsApp or email when the refund is started
• Refunds go back as money for the amount you paid. Ivy Points redeemed on a returned order are credited back to your Club balance, and points are not earned on returned orders. A coupon used on a returned order is not reissued unless the return is because of our error.

Non-Returnable Items

• Items marked Final Sale
• Used or damaged items
• Broken/missing return seals

Cancellations

• Before it ships: cancel from your order page and pick a reason. The cancellation is instant and the refund starts straight away. If the courier has already picked the parcel up, it counts as shipped.
• After it ships: you can request cancellation from your order page. You can also refuse delivery at the door. The refund starts once the parcel is back with us.
• A cancelled order's invoice is cancelled and a credit note is issued.

Exchanges

We do not do exchanges. If you want a different size or colour, return the order and place a new one.

Wrong, damaged or defective item

Tell us within 48 hours of delivery with photos at hello@ivoric.in or on WhatsApp. We will collect it and refund in full, or send the right item if stock allows.